Return policy
At Oledimo, we want every customer to be delighted with their purchase. If something isn’t quite right, we’re here to help.
30-Day Right to Cancel (Unwanted Items): You have 14 calendar days from the day you receive your order to cancel it for any reason. If you cancel within this period, you have a further 14 days to return the goods to us.
30-Day Right to Reject (Faulty, Damaged, or Misdescribed Items): If your item is faulty, damaged, or not as described, you have 30 calendar days from the date of delivery to return it for a full refund.
2. Faulty or Damaged Items
To report a faulty item, please email us at Support@oledimo.com with:
Your order number
Clear photos or videos showing the issue
Once reviewed and the fault confirmed, we will offer:
A full refund, or
A replacement (where appropriate and available).
In some cases, we may not require the faulty item to be returned. If a return is necessary, we will provide you with a pre-paid return label.
3. Unwanted or Incorrect Items
If you've changed your mind, ordered an incorrect item, or received something that wasn't what you expected, you can return it within 30 days of receiving your order.
For a return to be accepted under this section, the item must meet the following conditions:
It must be unused.
It must be in its original packaging.
It must be in a resaleable condition.
Please note: For unwanted or incorrect items (that are not faulty), the cost of return shipping is the responsibility of the customer. We recommend using a tracked and insured shipping service as we cannot be held responsible for items lost or damaged in return transit.
4. How to Start a Return
To begin any return, please contact our dedicated support team:
Email: Support@oledimo.com
Phone: +447930434316
We will provide you with detailed return instructions and, where applicable (e.g., for faulty items), a return shipping label.
5. Return Address
Please obtain authorisation and specific return instructions from our support team before sending any item back.
Returns may be processed at our fulfilment facility:
Address
251 Little Falls Dr
Wilmington
Delaware
19808
United States
Contact Information:
Phone: +447930434316
Email: support@oledimo.com
6. Refund Processing
Refunds are issued to your original payment method within 7 business days after we receive and inspect the returned item.
Please allow an additional 3-5 working days for your bank or payment provider to process the refund and for it to appear in your account.
If you have not received your refund after 15 business days from our confirmation, please contact us at Support@oledimo.com
7. Sale Items
Sale and discounted items are eligible for return under the same policy conditions outlined above. This does not affect your statutory rights regarding faulty or misdescribed goods.
Business name: Oledimo
Address:
251 Little Falls Dr
Wilmington
Delaware
19808
United States
Contact Information:
Phone: +447930434316
Email: support@oledimo.com
Business Hours:
Monday – Friday: 9am – 6pm (GMT)